TERMS & CONDITIONS

1. ABOUT US
1.1 Company Information: We are THEEVENTMASTER Ltd (Company No. 16280011 ) Our registered office is at 50-54, Oswald Road, Scunthorpe, DN15 7PQ
1.2 Contacting Us: You can reach us by phone ( ), or via our “contact us” tab on our website website at www.theeventmaster.co.uk. For formal notices, refer to Clause 17.2.

2. OUR CONTRACT WITH YOU
2.1 Agreement: These T&C’s govern your order and our services (the “Contract”). Any conflicting terms you provide are excluded.
2.2 Entire Agreement: The Contract represents the full understanding between us. You acknowledge no other statements, promises, or assurances outside of this document.

3. QUOTATIONS, ORDERING, AND ACCEPTANCE
3.1 Quotations: Enquire via phone, email, or our website for a quotation. It is not a binding offer. Quotations are valid for 84 days or 3 months.
3.2 Placing Orders: Once you receive a quotation, you may place an order via phone, email, or our website. The order is your offer to purchase the services.
3.3 Error Corrections: Verify your order details before submitting; you’re responsible for ensuring accuracy.
3.4 Acknowledgement: You may receive an email confirming receipt of your order. This does not signify acceptance.
3.5 Acceptance: We accept your order by sending an email confirmation (the "Order Confirmation"). The Contract takes effect on this date (the "Contract Date").
3.6 Order Rejection: If we cannot accept your order, we will inform you and, if payment was made, refund you.

4. CHARGES
4.1 Charges: You agree to pay the Charges as detailed in our quotation and Order Confirmation.
4.2 Mistakes: If there is an error in calculating the Charges, notify us immediately.
4.3 Changes to Services: Any changes to the Services will result in adjusted Charges.
4.4 Payment Terms: Full payment is due upon receipt of booking form to secure date and timings. You will receive a booking confirmation upon payment
4.5 Non-payment: If payment is not made as required, we are not obligated to provide the Services and may cancel.
4.6 VAT: Charges are exclusive of VAT, which must be paid at the applicable rate.
4.7 Pricing Errors: If a price is incorrectly quoted, we will offer the correct price or cancel the order if we cannot contact you.

5. CANCELLATION AND REFUNDS
5.1 Cancellation: You may cancel by emailing us at matt@theeventmaster.co.uk prior to the event.
5.2 Refunds: Amount of refund is dependent on the cancellation notice, detailed below:

  • More than 52 weeks’ notice: 100% refund

  • 26–52 weeks’ notice: 80% refund

  • 12–25 weeks’ notice: 60% refund

  • 8–11 weeks’ notice: 33% refund

  • 8 business days to 7 weeks’ notice: 10% refund

  • 0–7 business days’ notice: No refund

5.3 Offsets : We may offset any refund against amounts you owe us.

6. PAYMENTS
6.1 Full Payment: All amounts must be paid in full without deductions, except for tax withholdings.

7. OUR SERVICES
7.1 Service Description: Descriptions on our site are approximate and not legally binding.
7.2 Service Compliance: We will deliver services according to the Order Confirmation’s specification.
7.3 Changes to Services: We may amend the services as required by law or if the changes do not materially affect quality.
7.4 Quality of Service: We ensure reasonable care and skill in providing services.
7.5 Timing: We will make reasonable efforts to meet the specified times but cannot guarantee exact performance.

8. SAFETY
8.1 Staff Discretion: Our staff may refuse service if they deem it unsafe or unlawful.
8.2 Liability: We are not liable for exclusion or cancellation due to safety concerns unless caused by our negligence.
8.3 Refusal of Service: We reserve the right to refuse service to participants who:

  • Contravene Terms or engage in dangerous behavior

  • Are improperly dressed

  • Have a medical condition that poses a risk

  • Are under the influence of alcohol or drugs

    8.4 Force Majeure: If adverse weather or other force majeure events cause cancellation, we’ll attempt to reschedule. If you cancel, we’ll refund you minus incurred COSTS.

9. YOUR OBLIGATIONS
9.1 Your Responsibilities: Ensure order accuracy, co-operate with us, provide participant details, and ensure all participants comply with our guidelines.
9.2 Failure to Fulfill Obligations: If you fail to fulfill obligations, we may suspend services, delay performance, or terminate the contract.

10. SERVICES IN THE UK ONLY
10.1 Location: We only provide services within the UK. Orders from outside the UK must be for UK-based events.

11. INSURANCE
We maintain £5 million in public liability insurance. Additional cover can be arranged upon request.

12. INTELLECTUAL PROPERTY
12.1 Ownership: We retain all intellectual property rights in the services, except materials you provide.
12.2 Licence: You grant us a licence to use your materials for service delivery.

13. PERSONAL INFORMATION
13.1 Use of Data: We will use your personal data to provide services, process payments, and inform you of related services. You can opt out of marketing at any time.
13.2 Photography: We may photograph or record events for promotional purposes. Participants can opt out by notifying us in advance.

14. LIMITATION OF LIABILITY
14.1 Non-Limitations: We are not liable for death, injury, fraud, or breaches that cannot be limited by law.
14.2 Exclusions: We are not liable for loss of profits, business, or any other indirect / consequential loss.
14.3 Liability Cap: Our liability is limited to the total Charges paid under the Contract.
14.4 Exclusions: Implied terms under the Supply of Goods and Services Act 1982 are excluded to the fullest extent allowed.
14.5 Claim Notice: Claims must be notified within six months of the event causing the claim.
14.6 Survival: This clause survives termination of the Contract.

15. CONFIDENTIALITY
15.1 Non-disclosure: We will not disclose confidential information without consent except as necessary for the Contract or as required by law.
15.2 Permitted Disclosure: Confidential information may be shared with necessary staff or by legal requirement.

16. TERMINATION
16.1 Termination Rights: We can terminate the Contract if you breach any material term or fail to pay on time.
16.2 Consequences: Termination does not affect rights or remedies accrued before the termination.
16.3 Survival: Certain clauses remain in effect after termination.

17. COMMUNICATIONS
17.1 In Writing: Notices must be in writing, including email.
17.2 Notice Methods: Notices can be delivered personally, by post, or email.
17.3 Deemed Receipt: Notices are received upon delivery or, if by post, two days after posting.

18. GENERAL
18.1 Anti-bribery: We comply with anti-bribery and anti-corruption laws.
18.2 Assignment: We can assign our rights; you need written consent to assign yours.
18.3 Variation: Any variation must be in writing and signed.
18.4 Waiver: A failure to enforce rights doesn’t waive future rights.
18.5 Severance: If any term is deemed unlawful, the rest of the Terms remain effective.
18.6 Third-party Rights: Only parties to the contract can enforce its terms.
18.7 Governing Law: The contract is governed by English law, with disputes resolved in English courts.